PRACTICAL APPLICATIONS

Absenteeism and Funny Medical Certificates

Key Information

  • Target Audience:  Supervisors, Managers and HR/IR Team
  • Contact Training: Half day, 1 day or 2 days depending on business requirements

Overview

Absenteeism is the greatest thief of productivity in the workplace, and improvements go straight to the bottom line. The programme begins with the employee’s common law duty to attend work regularly and reliably, which is one of the essentials of the employment relationship.  It then teaches the two secrets of managing absenteeism – the first that it is only the employer who can release the employee from the duty to attend, and secondly, once a predictable pattern can be recognized in the absence, then the employer has a failsafe method of dealing with it. Depending on the length of the programme we may also deal with ‘dodgy’ medical certificates, traditional healers, forgeries, the employee who claims they are sick, but are seen out and about, and the right of the employer to send the employee for a second opinion.

Dealing with Difficult Employees

Key Information

  • Target Audience:  Supervisors, Managers and HR/IR Team
  • Contact Training: 1 Day or 2 days (see below)

Overview

Every employer has them.  The clock watcher, the work-place lawyer, the employee who refuses to go the extra mile or won’t follow instructions, the gossiper, the trouble-maker and the like.  Every manager will recognize them, but how are they to be dealt with? Gain skills and confidence to manage company “misfits” and tip the balance in your favour with real life case studies, shared experiences and input from recognised experts. PLUS! In an optional second day, learn practical techniques for defusing situations, and methods of handling the objectionable employee. The second day allows for skills practice and experiential learning in simulated circumstances.

To Catch a Thief: Handling Theft, Fraud and the Dishonest Employee

Key Information

  • Target Audience:  Supervisors, Managers and HR/IR Team
  • Contact Training: Half day session

Overview

Learn tried and tested ways to minimise theft and discipline the dishonest employee. How far can one go to protect one’s assets from organised and impromptu staff theft? Can one mount an active campaign against crime at work? What is permissible in fighting crime? Plus! What it takes to build a theft case, and how to collect evidence for the case. Delegates are introduced to such important concepts as the rules of evidence, the standard of proof required in a disciplinary matter, and that a blank denial is not a defence.

Drunkenness and Substance Abuse

Key Information

  • Target Audience:  Supervisors, Managers and HR/IR Team
  • Contact Training: Half day session

Overview

Can one dismiss for a first incidence of drunkenness, and is drug use/addiction a medical condition in which the employer is first required to give help and assistance rather than dismiss? Not only do these questions have relevance for the employers’ obligation to comply with safety legislation and the common law, but the code of good practice on dismissal requires that special consideration be given to cases of substance abuse. This programme will guide managers and supervisors through this area, including law and practice with regard to issues such as breathalysers, when employees may or indeed must be excluded from the premises, who has to ‘prove’ being under the influence of drugs, and how you manage the factory floor ‘pusher’.

Internet and Social Media

Key Information

  • Target Audience:  Supervisors and Managers
  • Contact Training: Half day session

Overview

Technology in the workplace is a blessing and a curse, and brings with it a host of problems, from downloading pirate software, viewing or transmitting pornographic, objectionable material or hate speech, cyber bullying, and dealing with the employee’s misplaced conception, that freedom of speech means that they can slag off their employer on social media – let alone the thousand or work-hours lost through employees mindlessly surfing the net during the employer’s time. This programme teaches management what they can and cannot do to manage these problems, their right to monitor the acts/computers of their employees, how to communicate with their employees, and proper internet and social media protocols, as well as how to recognize when such activities become appropriate subjects for disciplinary action, and how this should be taken, including charging employees, and the question of obtaining and using evidence obtained from online sources and or computer records.

Customised Offerings

Overview

While we seek to maintain a comprehensive offering, we recognise that the manner in which we package our courses may not always meet your specific requirements. Accordingly, we are able to customise our courses and or include supplementary material to reflect the specifics of your operating environment or incorporate specific experiences of your organisation. Please contact us to discuss your training requirements.